Frequently Asked Questions

No, shipping is not included in the price. Shipping will always be billed at a very reasonable fee. We have partnered up with a local delivery company for larger items in Ontario. Canada Post will ship smaller items and Loomis for larger items outside of Ontario.
Please see our Shipping section for more details.

Yes, your items can be picked up at our London location during our regular business hours

If purchasing in-store, we accept Visa, MasterCard, Interact debit card, and cash.
For online orders we accept Visa, and MasterCard.

Our items vary from ready-to-assemble to completely assembled. In order to provide our customers with quality products at great prices, some of our
hardwood home furnishings come flat-packed, for ease of transportation at reduced costs. If you have any questions about how your product is packaged, please give us a call at 519-936-0103, or sales@horizonhomeoutlet.ca

Our team works exceptionally hard to display product colours and textures accurately. However, relative inconsistencies may exist from one display monitor to another.

We currently only ship to Canada.

Given the nature of our product offerings, we cannot ship to PO Boxes

Please contact us as soon as possible if you change your mind and decide to cancel or modify your order. We will be happy to provide you with suitable options based on the status of your order. Additional fees may apply to modifications being made to an order that has already been scheduled for delivery.

Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or canceling the order while the merchandise is in transit. Please contact us for more information.